At Craftoria, we care about the comfort and trust of our customers. If you receive a product that does not meet your expectations or is defective, you can request an exchange or refund.
Return and exchange conditions:
Returns are possible within 14 days from the date of receipt of the product.
The product must be in its original condition and in its original packaging.
Custom orders (made according to your design) can only be returned in the event of a manufacturing defect.
Shipping costs for returns/exchanges are agreed individually.
We value each customer, so we always find the most convenient solution for an exchange or refund.